Federal Communications Commission

1/2/2014

 

Federal Communications Commission

445 12th Street SW,

Washington, DC. 20554

Phone: 888-225-5322

TTY: 1-888-835-5322

Fax: 866-418-0232

 

 

 

Ref Article:

Verizon vs. the FCC vs. Humanity

By Matthew Sigur

September 13, 2013 | 2:35 pm

 

Dear:

Chairman Tom Wheeler: Tom.Wheeler@fcc.gov
Commissioner Mignon Clyburn: Mignon.Clyburn@fcc.gov
Commissioner Jessica Rosenworcel: Jessica.Rosenworcel@fcc.gov
Commissioner Ajit Pai: Ajit.Pai@fcc.gov
Commissioner Michael O’Rielly: Mike.O’Rielly@fcc.gov

My name is Neal W. Dias and I live in Swansea Massachusetts.  .  I am a former employee of Verizon Communications. I worked at Verizon for just under 12 years.  For seven of those years I was a union employee and I was a technician for the company and the last five years, I was a manager in the outside maintenance and construction departments.

In 2008 after years of doing the right thing and standing up against workplace bullies that were in the management part of the business.  I was then wrongfully terminated, and filed a complaint in Federal Court for Discrimination, Hostile Workplace and Retaliation.  You can read my story below as I have nothing to hide and want to put that right in the table.

My Story:

 

Dias v. Verizon New England, Inc.

  •   UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MASSACHUSETTS
  •   Case Number
    •   1:2010cv10496
  •   Date Filed:
    •   3/24/2010
  •   Case Type:
    •   Employment

As I worked both as a technician and a manager at Verizon, my positions required me to deal with the customers on a daily basis and gain inside on their day-to-day operations.  I dealt with the Verizon dispatch centers, worked on several high profile jobs in New England and have full knowledge of the cable and fiber plant of Verizon.  I worked hand in hand with every Verizon department including the engineering department (to which they are responsible for the writing of the plants cables).  On many occasions I had to deal with Verizon’s Presidents offices as this was where customers would make direct complaints about Verizon’s services as they were totally fed up. 

Each day technicians, and many first level managers at Verizon come in to do the right thing and that is to service the customers like everyone should.  At Verizon, it’s not like that.  Verizon employees are advised to lie to the paying customers, in fear of losing their jobs.  So when it comes to lying to the customer and not performing the 100% quality of a job, or lie as instructed by some managers, many are forced to lie to continue to support their families.   Many cannot reach out to you, the media to the Public Utility Companies in fear of losing their jobs for telling the truth.

You see Verizon is powerful, and has connection in the political side of the country in both state and the federal level.  They have money to purchase injustice and deter fines, punishment and criminal penalties.  So many employees do not challenge them or report them to State or Federal Agencies for abusive and illegal acts in fear of reprisal. 

I am going to provide you summaries of what I know and will testify to at any time.   I will testify for you in court of law at any time you need me to if necessary.  In fact, I will also gather up as many witnesses as possible if you need them, because I have access to almost everyone in Verizon.

Here are a few examples of what I know:

If you forced Verizon by court order to supply you with a list of complaints and calls from the paying customers, just on static on their lines from copper cables, you will have millions probably in one year alone, here is why?

Verizon has an enormous amount of copper cables that are defective beyond belief.  They have full knowledge of this and refuse to repair and upgrade them, and it’s not in their budget, but still profit in the double digit billions. 

What happens is this.  Verizon as a whole has data of every area they have across the country of each cable they have, and how bad each line is.  They have the date the cables was placed, the amount of calls that were called in on their cables by the customers, and the dispatches that they had to send the technicians out on.  They have reports on each cable, each garage, each region and each state.  In fact, when bad weather is upon us like simple rain, Verizon sends out emails to the managers and has conference calls, projecting an estimate to the regions, and towns telling them just about right to the point on how many customers will be out of service.  This is how bad Verizon is, knowing they have bad cables and know right to the point on which cable will be out of service, not caring at all that it’s all the time. 

Verizon has full knowledge that millions of their paying customers from young to old, will have “NO SERVICE) and will refuse to upgrade or repair it the right way.  This leaving elderly people, hospitals, nursing homes, emergency services and so many families with any service and could care less, banking that only a few many leave. 

So what they will do is work on very minimal outages as they cannot repair them all, but look at the future forecast to see when the sun will come back out, to help dry the cables out reducing the outages. 

You see, the copper cables that Verizon has in the air and the underground have been worked on so many time and they are simply beat up and dead.  They are old, corroded, takes up, water seeping into them and refuse to place new cables unless its fiber (FIOS).   

They anticipate the States, FCC and the PUC will continue to be blind to their antics and it continues to be brushes aside.   Many consumers do not know they are being lied to or taken for granted so this allows them to consistently get away with murder and profits while robbing from so many.

I can remember many situations but let me tell you about one in particular.  There was a nursing home in New Bedford Massachusetts and when I took over there, I looked at the report and spoke to other managers and technicians from that area.  They stated that Verizon was sending technicians to this Nursing Home for 10 years plus, two to three times a week because it was often out of service and or has a lot of static on the lines.  What the technicians was forced to tell the customers that were going to replace the cable soon, and never did until I put I front of the engineers what we’ve lost in multi dispatches over 10 years.  The engineers wrote the job, replaced the 75’ piece of cable and took the heat for doing so.  They always knew the truth and that was Verizon was neglecting them and so many across the country as well but will never hesitate to bill them even when their services were less than acceptable.  

Verizon management will often punish the technicians for taking the time to repairing the cable verses swapping the pairs.  If there is a bad cable to bad section of the cable, Verizon rather have that technician swap the customer into another bad pair hoping it works in one hour or two, than to have that same technician do the right thing, and repair it so they do not have to return there because that same customer called in a few days later or ever again.  Verizon management are advised to write these technicians up and or discipline them for doing the right thing, how bad is this.  So many technicians are written up daily for taking the time and trying to do a safe and quality job, but are being punished to do this.  Sometimes it has caused the technicians to work in an unsafe and deadly situation.  Many of technicians are in fear of being written up and losing their jobs, that they have been injured trying to rush while working unsafe do to the relentless pressure of doing so.

You having a paying customer out of service, they need that service and the technician goes out to help them, and when they try, they get a letter in the file for doing so.  I could never understand that, but Verizon has been allowed to do this over and over again and the unions loss the power to overturn this.          

This is pure negligence, and Verizon does this will total disregard to the customers and you the FCC and the PUC.  They are not being held accountable to the fact that they are not providing great service to these paying customers and prey on the customer’s ignorance.

            Verizon will also do something else to their customers that many of them never know its being done to them. 

A residential customer will call in a trouble, and the Verizon dispatch Center will take in that trouble.  They will set up a day for the technician to go to the home to repair that telephone.  So now the customers make what arrangements possible for someone to be at the home between whatever hours, they have set the schedule up for.  So now the technician does not show up and, all of a sudden the customer is irate as they took a day off from work and no one ever showed up, why is this?

Well what they do not know is that the residential customer is last on the list apriority.  If a business customer call in even if that residential customer has waited a week for their phones to be repaired, and the business customer just called in one hour ago, the residential customer gets pushed off to the back of the list.  Often, the customer calls back in so angry because Verizon never called that customer and told them they were not coming, and never will tell them why.

Verizon overtime has left many customers out of service with malice and I bet caused many of deaths.  You see, when Verizon has knowledge of these bad cables, will not repair them, these people cannot call out to 911 for help.  Many times people have died!  Verizon needs to be held accountable for these deaths across the country.

Verizon has another issue and that is the rotted and old poles that are still in the ground in front of many homes and businesses.  The Verizon technicians will place a RED Tag on a pole that needs replacing as is dangerous to the public, the Verizon technicians and the other utility companies that have to work on these poles.  Verizon will push this off and fail to replace them with intent that two things will happen.    

  1. There is a storm and these poles will fall down and it will be replaced under the storm code charging them off to; either the insurance company, the state or Federal Funding.  They not only will replace the pole because they fell or cracked during the storm but will replace the cables as well, upgrading their plant while others flip the bill and not costing them a cent.  This is Verizon’s strategy to improve their plan on others backs.
  2. Or second, someone will hit these poles and the company will over charge this pole replacement to the driver and or the insurance company.  Verizon will often place a larger and stronger pole under this bill.  Sometimes Verizon will also replace a much needed cable and take advantage of this opportunity, getting away with this for years.

      There have been technicians within Verizon have died because they worked on these RED Tagged Poles and have come in contact with the electric, because Verizon has failed to do the right thing, and gamble on their technician’s lives and the lives of the public.

Verizon also has several complaints across the country on the amount of Dual Poles that they have still standing.  They were getting fines by the PUC and was supposed to remove these poles but failed to do so, because they felt it was a waste of their time to send technicians to spend these poles, so would just do just enough but not what they were supposed to do.

Let me explain to you on storms and when customers are out of service.  These lines run on power and power is needed to service these customers.  There is something called a CEV and this is a small Central Office out in the field.  It’s like having a sub panel in the home as you already know.  What will happen is these CEV’s run out of power and often thousands to millions of customers are out of service.  Well this can be easily resolved but Verizon refuses to do what they need to place these customers, hospitals, and emergency services back in order.    Each Verizon garage is supplied with generators that can be brought to these CEV’s to turn up the CEV and provide service to these customers, but Verizon will not pay their employees overtime to do this.  So they have the tools and ability to service these employees and will gamble of time, even though it may be weeks to get them back in service.  Once again neglecting paying customer with full knowledge of doing this!

In New Jersey when Sandy hit the coastline, many old poles, cables and Verizon plant were damaged.  It was already in poor quality as Verizon knew this, but hit the jackpot and billed the Government and insurance companies to repair the plant.  What Verizon did was put up fiber cable and was forcing their customers to take it.  They were forcing these customers to place units on their homes and forced to take the service which was now more expensive than their previous service.  This is a Federal Crime and it’s called racketeering as they are becoming a monopoly and uncontrollable.   

Verizon has promised FIOS everywhere, and gained tax breaks in the process to help place the money into the FIOS build.  What they do is manipulate the numbers on premises passes, to prey of the ignorance of the States in which they promised.

            Verizon is making billions in profit, and not paying their fair share or taxes all across the country.  Why are they getting away with this, when in fact I could not do that or you either?

It is time for Verizon to be held accountable as so many consumers complain and are not being heard.  Verizon employees are treated poorly because Verizon knows they can treat them poorly because they enslaved them with a great pay that supports their family!

Now about the article and your case against Verizon in Federal Court!  Now that Verizon feels they are controlling the judicial system, and powers in the political arena all the way up to the White House.  Verizon has people on the Communication Department of the staff at the White House for a reason, so defy you and gain leverage in positions like this.

If you allow Verizon to bill their customers, in the manner that they want to, it will change the world as we know it giving them too much power.  Whatever you do, fight for all these consumers, because you know, if Verizon wins this case, others will follow and this is not good.

           

Thank you for your time.

 

Neal W, Dias

774-991-3663

 

 

 

Everyone please contact the people below in support of this letter and pass it on to all Verizon employees and Customers, UNTITY wins.

 

To Contact the Commissioners E-mail

Tom Wheeler: Tom.Wheeler@fcc.gov
Commissioner Mignon Clyburn: Mignon.Clyburn@fcc.gov
Commissioner Jessica Rosenworcel: Jessica.Rosenworcel@fcc.gov
Commissioner Ajit Pai: Ajit.Pai@fcc.gov
Commissioner Michael O’Rielly: Mike.O’Rielly@fcc.gov

 

Attached to this email is:

  • 500 (159 PAGES) Employees emails and complaints to me about Verizon’s poor treatment and Workplace Bullying!
  • 11 (over 300 links) pages of every lawsuit and or complaint about Verizon
  • My story / Petitions / with peoples comments below
Advertisements

About justiceatverizon

Neal W. Dias – Bio I am a 46 year old former U.S. Marine, who was brought up by my father, due to my mother passing away when I was 8 years old. I have five children, and a grandchild and a wonderful wife. I was born in 1965, in Fall River Massachusetts. I lived on the 2nd floor from my Grandmother. I come from a very large family Cape Verdean family. In 1973 we moved from the city, into the suburban neighborhood, a place called Swansea. It was that year when I lost my mother in an auto mobile accident. In 1984 I went into the U.S. Marines which enforced respect for one self and our Nation. After getting out of the Marines, I furthered my education and received my first degree, which was in Electrical Technology. In 1997 I was hired by Nynex (now called Verizon), as a lineman. In 2004 I was promoted to manager as I was in the process of working on my second degree in Business Management and advanced to upper management, rapidly. I was a valued leader on the Verizon Diversity Committee, and spoke at several locations. I was on the Diversity committee and was directly responsible for ensure the first ever Verizon’s Diversity Week went on without any hitches. I was awarded for my success in New York by the Verizon New England President. I was apart of other specialized organizations within Verizon to ensure my voice was heard as I stood up against Bullying, Harassment, Racism and Discrimination was not accepted with the Verizon walls. But it was in 2004 when I was promoted, I began to see Verizon employees getting bullied and tormented by Verizon Management. I did what I through was best, and tried to halt the bullying that was taking place at Verizon, then it shifted to me. After standing up against the powers to be, trying to help others I was targeted, harassed, bullied, discriminated against, endured racial harassment and eventually wrongfully terminated. I was brought up with the belief of how you treat people, is how you will be treated. It was embedded into my mind that respect was how it will be in my family. My father said, “Respect people, work hard and life will treat you kind.” This was the belief of a man who was discriminated against for so many years, because of his color, but never changed his values. I knew then, I cannot walk away like so many others that have had to endure such cruelty, and that this bullying issue is larger than me. After seven and a half years my story is still is not over as I am still in federal court in Boston Massachusetts awaiting the second summary of judgment decision. I will continue to fight for justice and my honor. I now have committed my life to help others, and started a blog page which has acquired over 13,000 readings and over 1,500 comments in only a few months. After hearing all these stories, I knew I had to do something and became an advocate for workplace bulling. This is when I stumbled upon “New York Healthy Workplace Advocates.” On April 30, 2012 I was honored to have spoken in Albany New York at the Capital a National Campaign on Workplace Bullying. I am an active Advocate to this cause, in Massachusetts. I have helped to organize many in the fight against Verizon and other companies in the war against bullying in corporate America. I have helped to guide so many to resources to guide these victims in the fight against any form of harassment or discrimination in the workplace, as this is my mission. Neal W. Dias 645 Marvel Street Swansea, MA. 02777 774-319-3931 Fightingfor7years@hotmail.com Healthy Workplace Bill Press Conference in New York April 30, 2012 (Video): http://www.youtube.com/watch?v=W6pPe2gqGRI&feature=share Healthy Workplace Bill Press Conference in New York April 30, 2012 (Newspaper Article): http://blog.timesunion.com/capitol/archives/128768/savino-englebright-push-bill-to-fight-workplace-bullying/
This entry was posted in Uncategorized and tagged , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s